Qualifications

Qualifications

New Courses

Generic Management - Skills Programme

by ISS Online 1 Unit Standards in R25,000.00 ex. Vat

SAQA ID 59201 NQF Level 5

Purpose

A person acquiring this qualification will be able to manage first line managers in an organisational entity. First line managers may include team leaders, supervisors, junior managers, section heads and foremen. The focus of this qualification is to enable learners to develop competence in a range of knowledge, skills, attitudes and values including:

  • Initiating, developing, implementing and evaluating operational strategies, projects and action plans, and where appropriate, recommending change within teams and/or the unit so as to improve the effectiveness of the unit.
  • Monitoring and measuring performance and applying continuous or innovative improvement interventions in the unit in order to attain its desired outcomes, including customer satisfaction, and thereby contributing towards the achievement of the objectives and vision of the entity.
  • Leading a team of first line managers, by capitalising on the talents of team members and promoting synergistic interaction between individuals and teams, to enhance individual, team and unit effectiveness in order to achieve the goals of the entity.
  • Building relationships using communication processes both vertically and horizontally within the unit, with superiors and with stakeholders across the value chain to ensure the achievement of intended outcomes.
  • Applying the principles of risk, financial and knowledge management and business ethics within internal and external regulatory frameworks in order to ensure the effectiveness and sustainability of the unit.
  • Enhancing the development of teams and team members through facilitating the acquisition of skills, coaching, providing career direction, and capitalising on diversity in the unit.

Who Should Attend

The National Certificate: Generic Management, NQF Level 5 forms part of a learning pathway of management qualifications across various sectors and industries. It is specifically designed to develop management competencies required by learners in any occupation, particularly those who manage first line managers. The qualification builds on the FETC: Generic Management and further develops the key concepts, principles and practices of management that will enable learners to lead, manage, organise and control first line managers and team leaders. The learners will typically be managers who have other junior managers or team leaders reporting to them. In smaller organisations or entities, the managers could primarily be responsible for managing the supervisors and staff within their section, division or business unit.

Outcomes

  1. Initiate, develop, implement and evaluate operational strategies, projects and action plans so as to improve the effectiveness of the unit.
  2. Monitor and measure performance and apply continuous or innovative improvement interventions in the unit.
  3. Lead and manage a team of first line managers to enhance individual, team and unit effectiveness.
  4. Build relationships with superiors and with stakeholders across the value chain.
  5. Apply the principles of risk, financial and knowledge management and business ethics within internal and external regulatory frameworks.
  6. Enhance the development of teams and team members.

Preview this course - (1 preview unit standards)

Business Administration Services

by ISS Online 29 Unit Standards in R25,000.00 ex. Vat

SAQA ID 61595 NQF Level 4

Purpose

This Qualification is for any individual who is or wishes to be involved in the Administration function within any industry, or non-commercial venture/organization. It is also the building block to advance the learner into the National Certificate in Business Administration Services: NQF Level 5.

The Core Component of the Qualification offers the learner knowledge and skills in the Management of Records, Comprehension of written and verbal texts, Business Writing, Problem Solving, Ethics, Cultural Awareness, Self Management and Self Development, Project Teamwork and Business Policies and Procedures. The Qualification through its Elective Component enables the learner to specialize in areas of Administration such as Reception, Executive Administration, Financial Literacy, Relationship Management, Legal Knowledge, Communication, Project Administration and Support, Call Centre Administration and Human Resources.

Learners working towards this Qualification will find that the acquisition of competence in the Unit Standards, which make up the Qualification, will add value to their jobs. This Qualification is intended to enhance the provision of service within the field of Administration within all business and non-commercial sectors. The Qualification ensures progression of learning, enabling the learner to meet standards of service excellence required within the Administration field of learning, through building day-to-day Administration skills as well as general operational competencies. It will provide the broad knowledge, skills and values needed in the Administration field for all business and non-commercial sectors and will facilitate access to, and mobility and progression within, education and training.

Who Should Attend

The National Certificate in Business Administration Services: NQF Level 4 is designed to meet the needs of those learners both employed or unemployed, who are already involved or wish to become involved in the field of Administration. Administration is an essential field of learning as Administration competencies apply to all industries and to many non-commercial ventures such as sports/recreation clubs, religious groups, etc. This means that there is an on-going need for skilled Adminstrative people to carry out these functions both in the commercial and non-commercial sectors. There is also a need to develop career paths in this field so as to offer people involved in Administration the opportunity to continue with a programme of life-long learning, which will make them knowledgeable and skilled employees with enhanced employment opportunities.

Outcomes

  1. Have knowledge of the procedures for stock and fixed asset control.
  2. Develop Administrative systems together with other employees.
  3. Improve organisational effectiveness.
  4. Present information that is routinely and regularly required, as well as specific information that is requested from time-to-time.
  5. Manage service providers.
  6. Be an effective employee in the Administrative section of an organisation.
  7. Be aware of how fraud can be present in an office environment and assisting in its control.
  8. Display Cultural awareness in dealing with customers and colleagues and utilising the differences in a positive way to enhance the effectiveness and image of the organisation.
  9. Identify and solve work related problems together with others in the section.
  10. Apply efficient time management processes, procedures and techniques.
  11. Be an effective member of a team.
  12. Become a knowledge worker.

Preview this course - (27 preview unit standards)

Generic Management

by ISS Online 24 Unit Standards in R25,000.00 ex. Vat

SAQA ID 59201 NQF Level 5

Purpose

A person acquiring this qualification will be able to manage first line managers in an organisational entity. First line managers may include team leaders, supervisors, junior managers, section heads and foremen. The focus of this qualification is to enable learners to develop competence in a range of knowledge, skills, attitudes and values including:

  • Initiating, developing, implementing and evaluating operational strategies, projects and action plans, and where appropriate, recommending change within teams and/or the unit so as to improve the effectiveness of the unit.
  • Monitoring and measuring performance and applying continuous or innovative improvement interventions in the unit in order to attain its desired outcomes, including customer satisfaction, and thereby contributing towards the achievement of the objectives and vision of the entity.
  • Leading a team of first line managers, by capitalising on the talents of team members and promoting synergistic interaction between individuals and teams, to enhance individual, team and unit effectiveness in order to achieve the goals of the entity.
  • Building relationships using communication processes both vertically and horizontally within the unit, with superiors and with stakeholders across the value chain to ensure the achievement of intended outcomes.
  • Applying the principles of risk, financial and knowledge management and business ethics within internal and external regulatory frameworks in order to ensure the effectiveness and sustainability of the unit.
  • Enhancing the development of teams and team members through facilitating the acquisition of skills, coaching, providing career direction, and capitalising on diversity in the unit.

Who Should Attend

The National Certificate: Generic Management, NQF Level 5 forms part of a learning pathway of management qualifications across various sectors and industries. It is specifically designed to develop management competencies required by learners in any occupation, particularly those who manage first line managers. The qualification builds on the FETC: Generic Management and further develops the key concepts, principles and practices of management that will enable learners to lead, manage, organise and control first line managers and team leaders. The learners will typically be managers who have other junior managers or team leaders reporting to them. In smaller organisations or entities, the managers could primarily be responsible for managing the supervisors and staff within their section, division or business unit.

Outcomes

  1. Initiate, develop, implement and evaluate operational strategies, projects and action plans so as to improve the effectiveness of the unit.
  2. Monitor and measure performance and apply continuous or innovative improvement interventions in the unit.
  3. Lead and manage a team of first line managers to enhance individual, team and unit effectiveness.
  4. Build relationships with superiors and with stakeholders across the value chain.
  5. Apply the principles of risk, financial and knowledge management and business ethics within internal and external regulatory frameworks.
  6. Enhance the development of teams and team members.

Preview this course - (24 preview unit standards)

Freight Handling

by ISS Online 26 Unit Standards in R25,000.00 ex. Vat

SAQA ID 57831 NQF Level 3

Purpose

The safe handling of freight is dependant upon the applicable people complying with the relevant procedures and applying the necessary skills to their handling. This Qualification, therefore, is aimed at providing learners in the Freight sector with:

  • An integrated practical and theoretical grounding in Freight Handling.
  • The ability to work more effectively with others.
  • The skills necessary to maintain and enhance the level of service and quality of service expected by customers.
  • An awareness and understanding of key business principles that lead to transformation, transferability, economic growth and social development in the freight handling industry.

Who Should Attend

People involved in freight handling. They play a key role in the movement of goods since they represent the physical link that ensures that the freight is efficiently and safely handled. The required knowledge and skills can be used in many other goods handling environments or equally as well in a full warehousing environment. On-the-job experience can progressively lead to positions of more responsibility in the safe handling of goods and freight.

Outcomes

  1. Understand the principles of the freight handling business in South Africa.
  2. Understand the composition of the supply chain in the transport industry.
  3. Understand legislated and company-required health, safety, environmental and security practices.
  4. Act responsibly when handling freight.

Certification

On the successful completion of this course, you will be issued with a certificate of competency from Innovative Shared Services as well as an official statement of results - once your POE (Portfolio of Evidence) has been verified and approved by the course specific SETA, the ETDP SETA will issue you with a statement confirming that your achievement is recognized nationally. Both the Certificate and Statement of results will be sent to you in electronic format.

Preview this course - (26 preview unit standards)

Showing all 8 results