1. Administration Procedures

Describe and apply the management of stock and fixed assets in a business unit (Preview)

Author: ISS Online

US No.  13945 NQF  Level 04 Credits  2 Purpose: This unit standard is intended for managers of small businesses and junior managers of business units in larger organisations. It provides the background necessary to understand the management of assets and stock in a business unit. The term business unit in this unit standard implies a small business, cost centre, section or department. Junior managers include, but are not limited to team leaders, supervisors, first line managers and section heads. The positionor term is used to describe the first level of management in an organisation at which an employee has other employees reporting to him/her. Unit standard range:

  • Basic management of stock and fixed assets at the level of a junior manager.
Outcomes:
  1. Differentiating between fixed assets and stock in a business unit.
  2. Explaining the influence that stock management can have on the profitability of a business.
  3. Explaining the management of fixed assets in a business unit.
  4. Applying the basic principles of stock and fixed asset management to a business unit.

Apply the budget function in a business unit (Preview)

Author: ISS Online

US NO.  13941 NQF  Level 04 Credits  5 Purpose: This unit standard is intended for managers of small businesses and junior managers of business units in larger organisations. The term business unit in this unit standard implies a small business, cost center, section or department. Junior managers include, but are not limited to team leaders, supervisors, first line managers and section heads. The position is term is used to describe the first level of management in an organisation at which an employee has other employees reporting to him/her. Unit standard range:

  • For the purpose of this unit standard the term business unit is used to mean a cost center, department or small business.
  • Expenditure includes, but is not limited to payments, commissions payable, claims, management expenses and remuneration.
Outcomes:
  1. Explaining the concept of budgeting in a business unit.
  2. Analysing the budget needs of a business unit.
  3. Presenting and justifying a proposed budget for a business unit.
  4. Monitoring and controlling actual expenses and revenue against projected expenses and revenue.

Develop administrative procedures in a selected organisation (Preview)

Author: ISS Online

US No.  110003 NQF  Level 04 Credits  8 Purpose: This Unit standard is for all persons involved in Administration in commercial or non-commercial organisations and who have the responsibility of developing Administrative procedures to make the Administrative component of the organisation more effective and efficient and so aid the organisation to attain its mission, vision and objectives. Unit standard range:

  • Assessment of ability to develop systems and to write procedures for them is restricted to a maximum of 4 systems for reasons of time.
Outcomes:
  1. Demonstrate an understanding of the administrative systems required.
  2. Develop and update administrative systems in a specific business environment.
  3. Develop systems to keep administrative information at the required level of confidentiality.
  4. Develop policies and procedures on administrative systems and write them into a manual.

Implement project administration processes according to requirements (Preview)

Author: ISS Online

US NO.  10139 NQF  Level 04 Credits  5 Purpose: This unit standard is a core standard and forms part of the qualification, National Certificate Project Management and is registered at Level 4 on the National Qualifications Framework. Learners accessing this standard will be involved in project management teams or involved in building small project management teams. These projects may be technical projects, business projects or developmental projects and will cut across a range of economic sectors. This standard will also add value to learners who are running their own business and recognise that project management forms an integral component of any business. Learners acquiring this standard will be able to implement processes and standards to support project change control, update and communicate status of change requests and administer project library to support change. Learners will also be able to maintain project organisational information. Unit standard range

  • Project level will include working as a leader in the context of a small project / sub-project involving few resources and having a limited impact on stakeholders and the environment or working as a contributing team member on a medium to large project when not a leader.
  • Projects will include all projects including technical, developmental and business related projects.
  • Project change requests will occur under the following circumstances: Time, Cost, Quality, Resources, Risk and Market.
Outcomes:
  1. Implement process and standards to support project change control and configuration management.
  2. Update and communicate status of change requests.
  3. Administer the project library/ repository to support change to affected items.
  4. Maintaining project organisational information.

Manage administration records (Preview)

Author: ISS Online

US No.  110009 NQF  Level 04 Credits  4 Purpose: This Unit Standard is intended for learners working in Administration in commercial and non-commercial organisations and is intended to enable them to manage administrative records. It is also applicable to learners working in other sub-fields who are responsible for keeping records of an administrative nature. Learners will be well positioned to extend their learning and practice into other areas in the business environment, or to strive towards professional standards and practice at higher levels. Unit standard range:

  • Documents will include accessible information.
  • Stakeholders will include any relevant or interested party.
Outcomes:
  1. Control and deal with confidential information and documents.
  2. Control and evaluate ordering and distribution of office stationery.
  3. Implement control measures with individuals.

Contract service providers (Preview)

Author: ISS Online

US No.  14552 NQF  Level 04 Credits  3 Purpose: This Unit Standard is intended for employees in the Local Employment and Skills Development Practices sector. It could be utilised in other, related fields as well. Learners accessing this standard will be able to select and contract service providers for identified projects or programmes. Unit standard range:

  • This Unit Standard should be applied and assessed utilising the institutional procedures in place at the learner`s workplace.
Outcomes:
  1. The need to contract service providers identified and verified.
  2. Basic terms of reference (ToR) are drafted to outline the nature of the service provision required.
  3. Source appropriate service providers.
  4. Service providers are contracted.

Manage service providers in a selected organisation (Preview)

Author: ISS Online

US No.  109999 NQF  Level 04 Credits  5 Purpose: This Unit Standard is intended for all persons working in Administration in commercial and non-commercial organisations. It is also intended for other people who have the task of managing service providers to an organisation. Unit standard range:

  • Elements of a contract include, parties involved, dates, objectives, expiry dates, responsibilities of parties, outputs of parties.
  • Service providers provide services including market research and marketing companies, infrastructure, policy, training and technical assistance and technology and product development.
Outcomes:
  1. Describe the elements of service provider management.
  2. Develop contracts for service providers.
  3. Evaluate the deliverables of service providers.
  4. Manage service providers who do not deliver on contracts.

Comply with organisational ethics (Preview)

Author: ISS Online

US No.  10022 NQF  Level 04 Credits  4 Purpose: This unit standard is a core standard and forms part of the qualification, National Certificate and is registered at Level 4 on the National Qualifications Framework (NQF). Learners working towards this standard will be learning towards the full qualification, or will be working within a Marketing Environment, specialising in either Marketing Communication, Marketing Management, Market Research or Customer Management, where the acquisition of competence against this standard will add value to one`s job. This standard will also add value to learners who are starting their own business and recognises that Marketing forms an integral component of any business. Unit standard range:

  • Stakeholders will include customers, suppliers, the public, employees, management, consumer councils, local government, shareholders, trade unions and financial institutions.
  • Marketing including all forms of marketing communications direct marketing and relationship marketing, sponsorship, event marketing, sales promotions, public relations and alternative strategies.
  • Media will include all electronic, print, outdoor, digital media, e-media and direct media.
  • Code of conduct and ethics excluding rules, regulations, laws, unwritten rules and any method which helps in dealing with behaviours in marketing.
Outcomes:
  1. Describe the code of conduct and ethical issues.
  2. Adhere to code of conduct.
  3. Identify and understand the ethical issues in the organisation.

Describe and assist in the control of fraud in an office environment (Preview)

Author: ISS Online

US No. 110026 NQF Level 04 Credits 4 Purpose: This Unit standard introduces the concept of fraud and its control in an office environment to learners. It is intended for people working in administration as well as for managers of teams, sections, divisions and departments. Unit standard range:

  • Parties who could commit fraud include employees, customers, suppliers, intermediaries or other stakeholders
  • Fraudulent activity could be identified in reports, phone calls, conversations, private investigators, internal and external auditors, information received and other documents.
  • Legislation governing fraud includes the Income Tax Act, Health Professionals` Act, Long term Insurance Act, Pharmacy Act, Law of contract.
  • Measures to control fraud could include tracking names of individuals or corporations, public information from the Department of Home Affairs, and tracking financial records.
Outcomes:
  1. Describe fraud as it occurs in an office environment.
  2. Demonstrate knowledge and understanding of legal aspects relating to fraud in a selected business.
  3. Demonstrate knowledge and understanding of internal processes around the investigation of fraud.
  4. Analyse trends and the impact of fraud in a selected business sector.
  5. Explain and assist with control mechanisms used to contain fraud in a selected business sector.

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