3. Develop Teams

Manage a diverse work force to add value (Preview)

Length: 600 minutesAuthor: ISS OnlineComplexity: Standard

US No. 252043 NQF Level 05 Credits  6 Purpose: This unit standard is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them. Unit standard range:

  • The learner is required to apply the learning in respect of this/her own area of responsibility.
  • Unit refers to the division, department or business unit in which the learner is responsible for managing and leading staff.
  • Entity includes, but is not limited to, a company, business unit, public institution, small business, Non-Profit Organisation or Non-Governmental Organisation.
  • Diversity includes differences in history, nationality, culture, background, experiences, beliefs, values, attitudes, values, race, age, sex, disability, sexual orientation, language, talents and education.
Outcomes:
  1. Demonstrate knowledge and understanding of diversity in the workplace.
  2. Demonstrate understanding of the reality of diversity and its value in a unit.
  3. Manage team members taking into account similarities and differences.
  4. Deal with disagreements and conflicts arising from diversity in a unit.

Lead people development and talent management (Preview)

Length: 600 minutesAuthor: ISS OnlineComplexity: Standard

US No. 252029 NQF Level 05 Credits  8 Purpose: This Unit Standard is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them. Unit standard range:

  • The learner is required to apply the learning in respect of his/her own area of responsibility.
  • Unit refers to the division, department or business unit in which the learner is responsible for managing and leading staff.
  • Entity includes, but is not limited to, a company, business unit, public institution, small business, Non-Profit Organisation or Non-Governmental Organisation.
Outcomes:
  1. Analyse education, training and development needs of members of a unit.
  2. Record the results of the training needs analysis.
  3. Compile a people development plan for a unit.
  4. Manage the implementation of the people development plan of a unit.

Select and coach first line managers (Preview)

Length: 600 minutesAuthor: ISS OnlineComplexity: Standard

US No. 252035 NQF Level 05 Credits  8 Purpose: This unit standard is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them. Unit standard range:

  • The learner is required to apply the learning in respect of this/her own area of responsibility.
  • Unit refers to the division, department or business unit in which the learner is responsible for managing and leading staff.
  • Entity includes, but is not limited to, a company, business unit, public institution, small business, Non-Profit Organisation or Non-Governmental Organisation.
Outcomes:
  1. Select first line manager for a specific position.
  2. Plan the coaching process of a first line manager.
  3. Coach selected first line manager.
  4. Monitor and measure the results of coaching sessions.

Apply the principles of ethics to improve organisational culture (Preview)

Length: 600 minutesAuthor: ISS OnlineComplexity: Standard

US No. 252042 NQF Level 05 Credits  5 Purpose: This Unit Standard is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them. Unit standard range:

  • The learner is required to apply the learning in respect of his/her own area of responsibility.
  • Unit refers to the division, department or business unit in which the learner is responsible for managing and leading staff.
  • Entity includes, but is not limited to, a company, business unit, public institution, small business, Non-Profit Organisation or Non-Governmental Organisation.
  • Corporate ethics includes business ethics and the ethical norms and standards of public sector entities.
Outcomes:
  1. Demonstrate understanding of the relationship between values, ethics and organisational culture and its impact on achieving goals and objectives.
  2. Apply the concept of corporate ethics to a unit.
  3. Analyse a unit in relation to the principles of corporate ethics.
  4. Formulate recommendations for strengthening shared organisational values, the code of conduct and ethical practices.

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