6. General Management

Recruit and select candidates to fill defined positions (Preview)

Length: 600 minutesAuthor: ISS OnlineComplexity: Standard

US No. 12140 NQF Level 05 Credits  9 Purpose: This unit standard is intended for people who recruit and select people for defined positions within an organisation or the personnel recruitment industry. Persons credited with this unit standard are able to prepare, recruit and select suitable candidates according to ability and potential within an organisation and through the personnel recruitment industry. Unit standard range: Gather, organise, record and manage information. Engage in active communication techniques. Apply organisational policies and practices. Outcomes:

  1. Plan and prepare for recruitment and selection.
  2. Recruit applicants.
  3. Select staff.

Evaluate current practices against best practice (Preview)

Length: 600 minutesAuthor: ISS OnlineComplexity: Standard

US No. 252024 NQF Level 05 Credits  4 Purpose: This Unit Standard is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them. Unit standard range:

  • The learner is required to apply the learning in respect of his/her own area of responsibility.
  • Unit refers to the division, department or business unit in which the learner is responsible for managing and leading staff.
  • Entity includes, but is not limited to, a company, business unit, public institution, small business, Non-Profit Organisation or Non-Governmental Organisation.
  • Resources include physical resources, people, time and money.
  • Practices include policies, procedures, processes and activities.
  • Best practices include those relating to quality in general, quality customer service, manufacturing practices, environmental practices, continuous improvement and eliminating waste.
Outcomes:
  1. Apply the concept of best practice to a unit.
  2. Analyse current practices in a unit in relation to identified best practice.
  3. Decide on the best practices to be adopted in a unit.
  4. Formulate recommendations for implementing best practices.
  5. Draw up a plan for implementing best practice.

Interpret and manage conflicts within the workplace (Preview)

Length: 600 minutesAuthor: ISS OnlineComplexity: Standard

US No. 114226 NQF Level 05 Credits  8 Purpose: The person credited with this Unit Standard is able to identify and manage the resolution of personal conflict between persons or parties. The main focus will be on the workplace although the same principles can be used elsewhere. Unit standard range: A wide variety of conflict situations may be identified but this Unit Standard will focus on those in the workplace Issues related to diversity management & conflicts which may arise therefrom are dealt with in other Unit Standards Outcomes:

  1. Describe the main sources of conflict.
  2. Explain appropriate techniques in conflict management.
  3. Describe the appropriate action plan and strategies to manage conflict.
  4. Explain the attributes of an effective conflict manager.

Conduct negotiations to deal with conflict situations (Preview)

Length: 600 minutesAuthor: ISS OnlineComplexity: Standard

US No. 117853 NQF Level 05 Credits  8 Purpose: This unit standard is intended for people who negotiate in dealing with conflict situations. A learner credited with this standard will be able to:

  • Prepare for negotiations;
  • Conduct negotiations;
  • Conclude negotiations; and
  • Evaluate negotiations
Unit standard range: Guides to the scope and complexity of the specific outcomes and essential embedded knowledge are provided in bullet points beneath each. These are prefaced by "for example" since they are neither comprehensive nor necessarily appropriate to all contexts. Alternatives must however be comparable in scope and complexity. Outcomes:
  1. Prepare for negotiations.
  2. Engage in negotiations.
  3. Finalise negotiations and communicate agreements.
  4. Evaluate negotiation processes.

Empower team members through recognising strengths, encouraging participation in decision making and delegating tasks (Preview)

Length: 600 minutesAuthor: ISS OnlineComplexity: Standard

US No. 15224 NQF Level 05 Credits  4 Purpose: This is a Unit Standard intended for managers in all economic sectors.These managers would typically be second level managers such as a heads of department, section heads or divisional heads, and may have more than one team reporting to them Unit standard range: Recognition for successful achievement could include public recognition or an incentive. Outcomes:

  1. Recognise team member performance.
  2. Encourage participation in decision-making.
  3. Delegate tasks.
  4. Review decisions and performance of delegated tasks.

Develop & implement a strategy and action plans for a team, department or division (Preview)

Length: 600 minutesAuthor: ISS OnlineComplexity: Standard

US No. 15219 NQF Level 05 Credits  4 Purpose: This is a Unit Standard intended for managers in all economic sectors. These managers would typically be (second level managers such as heads of department, section heads or divisional heads, and may have more than one team reporting to them. Unit standard range: Analysis of the organisation strategic plan includes external appraisal, internal appraisal, corporate culture appraisal and past performance appraisal

  • Stakeholders could include team members, senior management, other departments, and customers.
Outcomes:
  1. Develop a strategy for the department/division/section.
  2. Develop action plans for the department/division/section.
  3. Implement action plans.
  4. Review action plans.

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