2. Information and communication

Present information in report format (Preview)

Author: ISS Online

US No.  110023 NQF  Level 04 Credits  6 Purpose: This Unit standard is intended for all persons working in administration in commercial and non-commercial organisations and who is responsible for presenting information in report format. Unit standard range:

  • Listing of Reports is limited to five and compiling of Reports is limited to three for purposes of assessment because of time constraints.
Outcomes:
  1. Relate the purpose, content, form, frequency and recipients of a range of reports.
  2. Identify information sources & organisational procedures for obtaining & distributing information.
  3. Compile reports related to a selected business function.
  4. Liase with relevant parties and verify that reported information is in accordance with requirements.

Engage in sustained oral communication and evaluate spoken texts (Preview)

Author: ISS Online

US No.  8974 NQF  Level 04 Credits  5 Purpose: Competence at this level will enable learners to participate effectively in oral communication in most situations. Learners at this level are aware of their audiences and purposes for communication. They are able to adopt the style and language register required in different situations. They can usually identify the assumptions and inferences in what people say. They speak fluently and confidently in both formal and familiar settings and can articulate their purpose and meaning clearly. They can use language to convey detailed information, and to express their ideas and feelings. They control complex sentence structures and the use of tenses in their spoken communications. Unit standard range:

  • The learner can engage in extended oral interactions in a wide range of socio-cultural, learning and/or workplace contexts.
Outcomes:
  1. Respond critically yet sensitively as a listener.
  2. Analyse own responses to spoken texts and adjust as required.
  3. Use strategies to be an effective speaker in sustained oral interactions.
  4. Evaluate spoken discourse.

Read, analyse and respond to a variety of texts (Preview)

Author: ISS Online

US No.  8975 NQF  Level 04 Credits  5 Purpose: Competence at this level will enable learners to use analytical skills to make informed judgements about complex human and social issues. They are aware of both the functions of language and of its drama and power. Learners are critical, reflective readers and viewers of written and visual text. They are able to draw comparisons between texts, and to compare and contrast themes and issues in texts with those in the contexts in which they live and work. They identify and analyse style and tone and account for their effectiveness in different texts. They are willing to challenge the assumptions and values expressed in texts. They are especially critical readers of both the written and visual mass media. Unit standard range:

  • A wide variety of complex and extended written and visual texts from socio-cultural, learning and workplace contexts.
Outcomes:
  1. Analyse and criticise texts produced for a range of purposes, audiences and contexts.
  2. Identify and explain the values, attitudes and assumptions in texts.
  3. Evaluate the effects of content, language and style on readers` responses in specific texts.

Use the writing process to compose texts required in the business environment (Preview)

Author: ISS Online

US No.  12153 NQF  Level 04 Credits  5 Purpose: The purpose of the unit standard requires learners to follow a process in writing texts and reports required in business. It is intended to promote clear, unambiguous communication in plain language and to improve the quality of written reports and other texts that are specific to a business environment, require a particular format and may include specified legislated requirements. The unit standard enables learners to recognise and effectively use textual conventions and features specific to business texts. Unit standard range:

  • Texts specific to a particular function in a business context include sector specific documents; written comparisons of products; reports on specifics of cover; historical reviews over a period of cover; claims reports; explanations of how changes in legislation will impact on the rules of the fund or pension benefit; financial needs analyses; financial plans; reports to investors; reports to statutory bodies; customised insurance policies; statistical reports; actuarial reports; promotional proposals and other texts used within the sector and field of learning.
  • The audience may be internal for use within an organisation or external for wider publication.
  • Appropriate use of layout includes visual presentation, headings, bullets, numbering and other layout features, appropriate phrasing for headings, stem sentence and phrases match where bullets are used.
  • Over complex syntax refers to long constructions and inappropriate use of the passive voice.
  • Different ways of presenting the same information include text, graphs, tables, flow charts and diagrams.
Outcomes:
  1. Use textual features and conventions specific to business texts for effective writing.
  2. Identify and collect information needed to write a text specific to a particular function.
  3. Compose a text using plain language for a specific function.
  4. Organise and structure a text appropriately for a business function.
  5. Present a written text for a particular function in a business environment.

Write for a wide range of contexts (Preview)

Author: ISS Online

US No.  8976 NQF  Level 04 Credits  5 Purpose: This unit standard will be useful to learners who communicate confidently and fluently in writing in almost any formal and informal situation. Competence at this level will help people to analyse and make mature judgements about complex, human, personal, social and environmental issues. Learners at this level write expressively and with conviction on topics of interest. They cope well with the exploration of complex themes and issues in a variety of writing styles that stimulate and maintain the interest of their readers. Through a drafting and editing process their writing shows significant improvement. They carefully scrutinise their own and others` writing in terms of its impact on different audiences and contexts. Unit standard range:

  • Write on/present specialised and complex topics in a wide range of written and visual forms.
Outcomes:
  1. Write effectively and creatively on a range of topics.
  2. Choose language structures and features to suit communicative purposes.
  3. Edit writing for fluency and unity.

Accommodate audience and context needs in oral communication (Afrikaans)

Author: ISS Online

US No.  8968 NQF Level 03 Credits  5 Purpose: Learners at this level are aware of their audiences and purposes for communication. They adapt their style and language register to the requirements of different situations. They are able to speak confidently in both formal and familiar settings. They can articulate their purposes and reasons for the adoption of a particular register and style in any situation. They can usually identify the assumptions and inferences implicit in what people say and how they say it. Unit standard range:

  • The learner can engage in oral interactions in a variety of formal and informal contexts in socio-cultural, learning and workplace situations.
Outcomes:
  1. Interact successfully with audience in oral communication.
  2. Use strategies that capture and retain the interest of an audience.
  3. Identify and respond to manipulative use of language.

Interpret a variety of literary texts (Afrikaans) (Preview)

Author: ISS Online

US No.  8972 NQF Level 03 Credits  5 Purpose: Competence at this level will enable learners to discuss the style and purpose of the text, both implied and stated meanings, themes as well as plot, the author`s point of view and the context in which the text arose. They can use literature as a base to study and make judgements about human and social issues. They are aware of the drama and power of language. As a creative representation of life and experience, literature raises important questions about the human condition, now and in the past. Learners` increasing ability to reflect on their experiences and to compare them with others` is encouraged, enhancing their capacity to deal with a selection of texts that explore moral, psychological and philosophical issues. Unit standard range:

  • The learner can read for enjoyment, analyse elements of literary genres and respond to issues, characters and situations presented in literary contexts.
  • A variety of written and visual texts: picture books, folklore, traditional stories (written and oral), myths, legends, novels, feature films, short stories, poetry, learners` own speaking and writing, non-fiction (biographies and filmed documentaries), scripted and improvised drama/plays, television serials, video clips, cartoons and comics, song lyrics.
Outcomes:
  1. Extract meaning from a variety of literary texts.
  2. Identify and explain features that influence response to texts.
  3. Produce own texts in response to literary texts.

Interpret and use information from texts (Afrikaans) (Preview)

Author: ISS Online

US No.  8969 NQF Level 03 Credits  5 Purpose: Learners at this level read and view a range of texts. Learners credited with this unit standard are able to read a variety of text types with understanding and to justify their views and responses by reference to detailed evidence from text. They are also able to evaluate the effectiveness of different texts for different audiences and purposes, by using a set of criteria for analysis. Unit standard range:

  • A variety of written and visual texts used in socio-cultural, learning and workplace contexts.
Outcomes:
  1. Use a range of reading and viewing strategies to understand the literal meaning of specific texts.
  2. Use strategies for extracting implicit messages in texts.
  3. Respond to selected texts in a manner appropriate to the context.
  4. Explore and explain how language structures and features may influence a reader.

Write texts for a range of communicative contexts (Afrikaans) (Preview)

Author: ISS Online

US No.  8970 NQF Level 03 Credits  5 Purpose: Learners at this level write texts with complex subject matter and a need for various levels of formality in language and construction. They select text type, subject matter and language to suit specific audiences and purposes. Writers can use linguistic structures and features to influence readers. They edit own writing to meet the demands of a range of text-types. They use language appropriate to the socio-cultural, learning or workplace/technical environment as required. Unit standard range:

  • Controls language patterns and structures and engages with context, purpose and audience.
Outcomes:
  1. Write for a specified audience and purpose.
  2. Use language structures and features.
  3. Draft own writing and edit to improve clarity and correctness.

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