4. Personal Development

Apply efficient time management to the work of a department/division/section (Preview)

Author: ISS Online

US No.  15234 NQF  Level 05 Credits  4 Purpose: This unit standard is designed for executives involved in Leadership and the management of teams, and focuses on translating strategic intent into effective daily action. Competence against this standard will ensure that teams are effectively managed and that managers can translate strategy into action. Unit standard range:

  • The typical scope of this Unit standard are all time management techniques and procedures, which are applicable to the management of tasks to be performed by a department/division/section.
  1. Identify time management profiles
  2. Understand the principles of time management
  3. Draw up time efficient work plans to carry out department/division/ section work functions
  4. Implement time efficient work plans.

Achieve personal effectiveness in business environment (Preview)

Author: ISS Online

US No.  110021 NQF  Level 04 Credits  6 Purpose: This Unit standard is for all persons involved in Administration in commercial or non-commercial organisations. Unit standard range:

  • N/A
  1. Plan and organise own work.
  2. Establish and maintain working relationships.
  3. Maintain files and records.

Display cultural awareness in dealing with customers and colleagues (Preview)

Author: ISS Online

US No.  7791 NQF  Level 04 Credits  4 Purpose: Each learner should be able to communicate effectively with tourists of different cultures. Learners should also be able to take steps to resolve differences that arise as a result of cultural diversity. Unit standard range:

  • Range statements are included with specific outcomes as necessary.
  1. Explain the importance of being knowledgeable about the culture of overseas visitors.
  2. Explain the importance of awareness of communication.
  3. Describe steps to prevent or resolve misunderstandings between visitors and staff.
  4. Identify South Africa's main international tourist groups.
  5. Interact with tourists using appropriate verbal and non-verbal communication at all times.
  6. Identify the main population groups.
  7. Show consideration for cultural norms and differences of main population groups.
  8. Anticipate and deal with customer's needs within the context of their culture.
  9. Take appropriate action to resolve problems arising from cultural differences.
  10. Make suggestions to assist colleagues to deal with cultural differences.

Work as a project team member (Preview)

Author: ISS Online

US No.  10135 NQF Level 04 Credits  8 Purpose: This unit standard is a core standard and forms part of the qualification, National Certificate Project Management and is registered at Level 4 on the National Qualifications Framework. Learners accessing this standard will be involved in project management teams or involved in building small project management teams. These projects may be technical projects, business projects or developmental projects and will cut across a range of economic sectors. This standard will also add value to learners who are running their own business and recognise that project management forms an integral component of any business. Learners acquiring this standard will be able to work autonomously and collaboratively with others, build relations, make positive contributions, interact with others and explain team dynamics. Unit standard range:

  • Team dynamics will include team goals, priorities, roles, structure, formality, communication channels, flexibility, cohesion, skill levels, trust, relationships and climate.
  • Working as a contributing team member on any size project when not the leader.
  • Methods for communication will include written, oral, signs, body language and signals.
  • Principles for creating productive communication will include listening, consulting, giving feedback, supporting, discussing, negotiating, embracing diversity and exhibiting empathy.
  1. Demonstrate an understanding of criteria for working as a member of a team.
  2. Work autonomously and collaborate with other team members.
  3. Contribute to building relations between team members and stakeholders.
  4. Make a positive contribution to team coherence, image and spirit.
  5. Respect personal, ethical, religious and cultural differences.

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