4. Problem solving and administration

Apply efficient time management to the work of a department/division/section (Preview)

Author: ISS Online

US No.  15234 NQF  Level 05 Credits  4 Purpose: This unit standard is designed for executives involved in Leadership and the management of teams, and focuses on translating strategic intent into effective daily action. Competence against this standard will ensure that teams are effectively managed and that managers can translate strategy into action. Unit standard range:

  • The typical scope of this Unit standard are all time management techniques and procedures, which are applicable to the management of tasks to be performed by a department/division/section.
Outcomes:
  1. Identify time management profiles
  2. Understand the principles of time management
  3. Draw up time efficient work plans to carry out department/division/ section work functions
  4. Implement time efficient work plans.

Monitor and control reception area (Preview)

Author: ISS Online

US No. 13928 NQF Level 03 Credits 3 Purpose: Learners will be learning towards obtaining a national qualification at level 3 or are working in an administrative environment, including SMME`s (Small, Medium and Micro Enterprises), where the acquisition of competence against this standard will add value to the learner`s job, or chances of finding employment. Learners will be well positioned to extend their learning and practice into other areas in the business environment, or to strive towards professional standards and practice at higher levels. Unit standard range:

  • Presentable will include neat, tidy and clean area
  • Housekeeping will include washing, polishing, vacuuming, scrubbing, dusting, sweeping, emptying bins, replacing dead flowers and out dated reading material (all interior and exterior surfaces)
  • Display area will include a structure, floor, ceilings, desks, windows, ashtrays, plants, merchandise area and storerooms
  • Security will include all stipulated organizational security requirements
Outcomes:
  1. Monitoring the maintenance of a clean and safe reception area as per oganisational standards.
  2. Monitoring presentation of reception area.
  3. Control the monitoring and maintenance of stationery levels.

Process incoming and outgoing telephone calls (Preview)

Author: ISS Online

US No.  7790 NQF  Level 03 Credits  3 Purpose: All those operating in a business environment must be able to use the telephone effectively. This includes individual use as well as the relaying of messages for others. Unit standard range:

  • Range statements are included with specific outcomes as necessary.
Outcomes:
  1. Make a decision to disclose information or not to accordance with organisational requirements.
  2. Take and transfer incoming calls, as well as messages in accordance with organisational requirements.
  3. Describe methods for dealing with abusive callers and emergency situations in accordance with organisational requirements.

Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems

Author: ISS Online

US No.  9015 NQF Level  04 Credits  6 Purpose: This Unit Standard is designed to provide credits towards the mathematical literacy requirement of the NQF at Level 4. The essential purposes of the mathematical literacy requirement are that, as the learner progresses with confidence through the levels, the learner will grow in the outcomes set out below. Unit standard range:

  • Critique the selection of samples in terms of size and representativeness.
  • Identify features of distributions: symmetry and asymmetry, clusters and gaps, and possible outliers in data and consider their effects on the interpretation of the data. Critique the use of data from samples to estimate population statistics.
  • Apply an understanding of random phenomena to critique and interpret real life and work related situations.
  • Critique arguments based on probability in terms of an understanding of random behaviour and the law of large numbers (e.g. lottery `hot` numbers).
  • Demonstrate understanding of and determine probabilities for independent, disjoint and complementary events.
  • Judge or critique probability values.
  • Further range statements are provided for specific outcomes and assessment criteria as needed.
Outcomes:
  1. Critique and use techniques for collecting, organising and representing data.
  2. Use theoretical and experimental probability to develop models.
  3. Critically interrogate and use probability and statistical models.

Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues (Preview)

Author: ISS Online

US No.  7468 NQF Level 04 Credits  6 Purpose: This unit standard will be useful to people who aim to achieve recognition at some level in Further Education and Training or to meet the Fundamental requirement of a wide range of qualifications registered on the National Qualifications Framework. Unit standard range:

  • Range statements are provided for specific outcomes and assessment criteria as needed.
Outcomes:
  1. Use mathematics to plan and control financial instruments.
  2. Use simple and compound interest to make sense of and define a variety of situations.
  3. Investigate various aspects of costs and revenue.
  4. Use mathematics to debate aspects of the national and global economy.

Measure, estimate & calculate physical quantities & explore, critique & prove geometrical relationships in 2 and 3 dimensional space in the life and workplace of adult with increasing responsibilities (Preview)

Author: ISS Online

US No.  12417 NQF  Level 04 Credits  4 Purpose: This unit standard is designed to provide credits towards the mathematical literacy requirements of the NQF at level 4. The essential purposes of the mathematical literacy requirements are that, as the learner progresses with confidence through the levels, the learner will grow in: An insightful use of mathematics in the management of the needs of everyday living to become a self-managing person; an understanding of mathematical applications that provides insight into the learner`s present and future occupational experiences and so develop into a contributing worker and the ability to voice a critical sensitivity to the role of mathematics in a democratic society and so become a participating citizen. Unit standard range:

  • The scope of this unit standard includes length, surface area, volume, mass, speed; ratio, proportion; making and justifying conjectures. Contexts relevant to the adult, the workplace and the country.
Outcomes:
  1. Measure, estimate, and calculate physical quantities.
  2. Explore, analyse & critique, describe & represent, interpret & justify geometrical relationships.

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