5. Relationship Building

Devise & apply strategies to establish & maintain workplace relationship (Preview)

Length: 600 minutesAuthor: ISS OnlineComplexity: Standard

US No. 252027 NQF Level 05 Credits  6 Purpose: This Unit Standard is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them Unit standard range:

  • The learner is required to apply the learning in respect of his/her own area of responsibility.
  • Unit refers to the division, department or business unit in which the learner is responsible for managing and leading staff.
  • Entity includes, but is not limited to, a company, business unit, public institution, small business, Non-Profit Organisation or Non-Governmental Organisation.
  • A colleague could be a team member or someone working in another unit of the entity.
  • Internal and external stakeholders could include colleagues, team members, management, customers, suppliers, associations and professional bodies.
Outcomes:
  1. Liaise and network with internal and external stakeholders.
  2. Devise and apply a strategy to establish constructive relationships with manager(s).
  3. Identify and minimise personal conflict in a unit.
  4. Devise and apply a strategy to establish constructive relationships with team members in a unit.

Use communication techniques effectively (Preview)

Length: 600 minutesAuthor: ISS OnlineComplexity: Standard

US No. 12433 NQF Level 05 Credits  8 Purpose: The skills, values and knowledge reflected in this unit standard are required by people in the field of manufacturing and engineering. The learning outcomes in this unit standard also contribute to the exit level outcomes required for various manufacturing and engineering qualifications. Qualifying learners can demonstrate an understanding of a range of oral and written communication techniques. They are able to effectively use these techniques as required during the course of their work in a supervisory and/or senior technical capacity in an organisation. Unit standard range: For the purposes of this unit standard, the learner is required to use a range of advanced written and oral communication techniques required when working in a supervisory and/or senior technical capacity in an organisation Outcomes:

  1. Discuss and explain a range of written and oral communication techniques used in the workplace
  2. Lead discussions and chair meetings
  3. Generate a variety of workplace reports using various data gathering techniques
  4. Deliver presentations

Back to: Generic Management