3. Work in an office

Contract service providers (Preview)

Author: ISS Online

US No.  14552 NQF  Level 04 Credits  3 Purpose: This Unit Standard is intended for employees in the Local Employment and Skills Development Practices sector. It could be utilised in other, related fields as well. Learners accessing this standard will be able to select and contract service providers for identified projects or programmes. Unit standard range:

  • This Unit Standard should be applied and assessed utilising the institutional procedures in place at the learner`s workplace.
  1. The need to contract service providers identified and verified.
  2. Basic terms of reference (ToR) are drafted to outline the nature of the service provision required.
  3. Source appropriate service providers.
  4. Service providers are contracted.

Manage service providers in a selected organisation (Preview)

Author: ISS Online

US No.  109999 NQF  Level 04 Credits  5 Purpose: This Unit Standard is intended for all persons working in Administration in commercial and non-commercial organisations. It is also intended for other people who have the task of managing service providers to an organisation. Unit standard range:

  • Elements of a contract include, parties involved, dates, objectives, expiry dates, responsibilities of parties, outputs of parties.
  • Service providers provide services including market research and marketing companies, infrastructure, policy, training and technical assistance and technology and product development.
  1. Describe the elements of service provider management.
  2. Develop contracts for service providers.
  3. Evaluate the deliverables of service providers.
  4. Manage service providers who do not deliver on contracts.

Achieve personal effectiveness in business environment (Preview)

Author: ISS Online

US No.  110021 NQF  Level 04 Credits  6 Purpose: This Unit standard is for all persons involved in Administration in commercial or non-commercial organisations. Unit standard range:

  • N/A
  1. Plan and organise own work.
  2. Establish and maintain working relationships.
  3. Maintain files and records.

Comply with organisational ethics (Preview)

Author: ISS Online

US No.  10022 NQF  Level 04 Credits  4 Purpose: This unit standard is a core standard and forms part of the qualification, National Certificate and is registered at Level 4 on the National Qualifications Framework (NQF). Learners working towards this standard will be learning towards the full qualification, or will be working within a Marketing Environment, specialising in either Marketing Communication, Marketing Management, Market Research or Customer Management, where the acquisition of competence against this standard will add value to one`s job. This standard will also add value to learners who are starting their own business and recognises that Marketing forms an integral component of any business. Unit standard range:

  • Stakeholders will include customers, suppliers, the public, employees, management, consumer councils, local government, shareholders, trade unions and financial institutions.
  • Marketing including all forms of marketing communications direct marketing and relationship marketing, sponsorship, event marketing, sales promotions, public relations and alternative strategies.
  • Media will include all electronic, print, outdoor, digital media, e-media and direct media.
  • Code of conduct and ethics excluding rules, regulations, laws, unwritten rules and any method which helps in dealing with behaviours in marketing.
  1. Describe the code of conduct and ethical issues.
  2. Adhere to code of conduct.
  3. Identify and understand the ethical issues in the organisation.

Describe and assist in the control of fraud in an office environment (Preview)

Author: ISS Online

US No. 110026 NQF Level 04 Credits 4 Purpose: This Unit standard introduces the concept of fraud and its control in an office environment to learners. It is intended for people working in administration as well as for managers of teams, sections, divisions and departments. Unit standard range:

  • Parties who could commit fraud include employees, customers, suppliers, intermediaries or other stakeholders
  • Fraudulent activity could be identified in reports, phone calls, conversations, private investigators, internal and external auditors, information received and other documents.
  • Legislation governing fraud includes the Income Tax Act, Health Professionals` Act, Long term Insurance Act, Pharmacy Act, Law of contract.
  • Measures to control fraud could include tracking names of individuals or corporations, public information from the Department of Home Affairs, and tracking financial records.
  1. Describe fraud as it occurs in an office environment.
  2. Demonstrate knowledge and understanding of legal aspects relating to fraud in a selected business.
  3. Demonstrate knowledge and understanding of internal processes around the investigation of fraud.
  4. Analyse trends and the impact of fraud in a selected business sector.
  5. Explain and assist with control mechanisms used to contain fraud in a selected business sector.

Display cultural awareness in dealing with customers and colleagues (Preview)

Author: ISS Online

US No.  7791 NQF  Level 04 Credits  4 Purpose: Each learner should be able to communicate effectively with tourists of different cultures. Learners should also be able to take steps to resolve differences that arise as a result of cultural diversity. Unit standard range:

  • Range statements are included with specific outcomes as necessary.
  1. Explain the importance of being knowledgeable about the culture of overseas visitors.
  2. Explain the importance of awareness of communication.
  3. Describe steps to prevent or resolve misunderstandings between visitors and staff.
  4. Identify South Africa's main international tourist groups.
  5. Interact with tourists using appropriate verbal and non-verbal communication at all times.
  6. Identify the main population groups.
  7. Show consideration for cultural norms and differences of main population groups.
  8. Anticipate and deal with customer's needs within the context of their culture.
  9. Take appropriate action to resolve problems arising from cultural differences.
  10. Make suggestions to assist colleagues to deal with cultural differences.

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