Conduct negotiations to deal with conflict situations (Free Preview)

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US No. 117853
NQF Level 05
Credits  8

This unit standard is intended for people who negotiate in dealing with conflict situations. A learner credited with this standard will be able to:

  • Prepare for negotiations;
  • Conduct negotiations;
  • Conclude negotiations; and
  • Evaluate negotiations

Unit standard range:
Guides to the scope and complexity of the specific outcomes and essential embedded knowledge are provided in bullet points beneath each. These are prefaced by “for example” since they are neither comprehensive nor necessarily appropriate to all contexts. Alternatives must however be comparable in scope and complexity.


  1. Prepare for negotiations.
  2. Engage in negotiations.
  3. Finalise negotiations and communicate agreements.
  4. Evaluate negotiation processes.

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