Interpret and manage conflicts within the workplace (Free Preview)

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US No. 114226
NQF Level 05
Credits  8

Purpose:
The person credited with this Unit Standard is able to identify and manage the resolution of personal conflict between persons or parties. The main focus will be on the workplace although the same principles can be used elsewhere.

Unit standard range:
A wide variety of conflict situations may be identified but this Unit Standard will focus on those in the workplace
Issues related to diversity management & conflicts which may arise therefrom are dealt with in other Unit Standards

Outcomes:

  1. Describe the main sources of conflict.
  2. Explain appropriate techniques in conflict management.
  3. Describe the appropriate action plan and strategies to manage conflict.
  4. Explain the attributes of an effective conflict manager.

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