Manage relationships between supply chain partners

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US No.  335800
NQF Level  05
Credits  10

Purpose:

This unit standard will enable learners to manage relationships between supply chain partners. People credited with this unit standard will be able to manage the relationships with supply chain stakeholders in a professional and ethical manner to the benefit of the effectiveness of the total supply chain.

A learner credited with this unit standard will be able to:

  • Interpret the organisational strategy and identify the issues and focuses to be included in relationship management strategies.
  • Analyse the relationship between supply chain partners and effective contract management.
  • Build and maintain good customer relationships.
  • Analyse ethical and professional issues relating to supplier and customer relations.

Range: 

  • The applied competence expressed in this standard covers the knowledge and understanding of:
  • The linkage of relationship management with the organisational strategy.
  • Building relationships through effective contract management.
  • Supplier development.
  • Fundamentals of customer relationships.
  • Ethics and legal issues of relationship management.

Outcomes:

  1. Interpret the organisational strategy and identify the issues and focuses to be included in relationship management strategies.
  2. Analyse the relationship between supply chain partners and effective contract management.
  3. Build and maintain good customer relationships.
  4. Analyse ethical and professional issues relating to supplier and customer relations.

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