Process incoming and outgoing telephone calls (Free Preview)

This is a preview unit standard. Please purchase the course before starting the unit standard.

US No.  7790
NQF  Level 03
Credits  3

Purpose:
All those operating in a business environment must be able to use the telephone effectively. This includes individual use as well as the relaying of messages for others.

Unit standard range:

  • Range statements are included with specific outcomes as necessary.

Outcomes:

  1. Make a decision to disclose information or not to accordance with organisational requirements.
  2. Take and transfer incoming calls, as well as messages in accordance with organisational requirements.
  3. Describe methods for dealing with abusive callers and emergency situations in accordance with organisational requirements.

Back to: Business Administration Services > 3. Reception / Telephone Etiquette