1. Overview
The purpose of this skills programme is to equip participants with the knowledge and practical skills required to work safely and effectively within a transport, freight handling, distribution centre, or warehouse environment.
Participants will develop an understanding of occupational health and safety, teamwork, stock handling and control, warehouse operations, and basic freight logistics principles to improve operational efficiency and customer service.
2. Programme Outcome:
• Apply occupational health, safety, environmental and housekeeping practices in the workplace
• Work effectively as a member of a team to achieve organisational goals
• Move, pack and maintain stock safely and efficiently in a warehouse or distribution centre
• Apply basic freight logistics principles within the transport and logistics environment
• Understand the functions of departments within the logistics and distribution industry
• Explain supply and demand principles and their impact on logistics operations
• Understand the distribution channel and customer requirements
• Control, store and locate stock accurately to minimise loss, damage and claims
• Maintain quality standards and customer service in stock handling operations
3. Programme Content
• (8016 US): Maintaining occupational health, safety and general housekeeping
• (8420 US): Operate in a team
4. Topics Module 1: Occupational Health, Safety and Housekeeping
– Occupational health and safety legislation
– Workplace hazards and risk control
– Environmental awareness
– Safe work practices
– Emergency procedures
– General housekeeping standards
Module 2: Teamwork in the Workplace
– Understanding team structures
– Roles and responsibilities within a team
– Effective communication
– Working collaboratively
– Problem-solving within teams
– Evaluating team performance
Module 3: Warehouse Operations
– Receiving and dispatching stock
– Moving and handling goods safely
– Packing techniques
– Stock maintenance
– Warehouse housekeeping
– Safety procedures in warehouse operations
Module 4: Basic Freight Logistics Principles
– Introduction to freight logistics
– Internal departments and their functions
– Principles of supply and demand
– Customer service in logistics
– Distribution channels
– The logistics process
Module 5: Stock Control and Storage
– Stock identification and location systems
– Stock storage methods
– Stock rotation principles
– Inventory control
– Minimising stock loss and damage
– Quality control and customer service
