2. Effective Communication in a Supply Chain Environment

Apply professional values and ethics in the operational environment

Author: ISS Online

US No.  335800 NQF Level  05 Credits  4 Purpose: The purpose of this unit standard is to establish a strong sense of professional values and ethics and the application of the concepts and principles of ethics in the professional environment. The individual should develop an increased understanding of their own belief system and how it relates to the organisational code of conduct as well as the implications of inappropriate ethical conduct in the operational environment. Persons credited with this unit standard will be able to:

  • Analyse issues relating to professional and ethical conduct.
  • Evaluate an ethical code of conduct as it applies to the operational environment.
  • Apply professional ethics in practical situations.
Outcomes:
  1. Analyse issues relating to professional and ethical conduct.
  2. Evaluate an ethical code of conduct as it applies to the operational environment.
  3. Apply professional ethics in practical situations.

Manage relationships between supply chain partners

Author: ISS Online

US No.  335800 NQF Level  05 Credits  10 Purpose: This unit standard will enable learners to manage relationships between supply chain partners. People credited with this unit standard will be able to manage the relationships with supply chain stakeholders in a professional and ethical manner to the benefit of the effectiveness of the total supply chain. A learner credited with this unit standard will be able to:

  • Interpret the organisational strategy and identify the issues and focuses to be included in relationship management strategies.
  • Analyse the relationship between supply chain partners and effective contract management.
  • Build and maintain good customer relationships.
  • Analyse ethical and professional issues relating to supplier and customer relations.
Range: 
  • The applied competence expressed in this standard covers the knowledge and understanding of:
  • The linkage of relationship management with the organisational strategy.
  • Building relationships through effective contract management.
  • Supplier development.
  • Fundamentals of customer relationships.
  • Ethics and legal issues of relationship management.
Outcomes:
  1. Interpret the organisational strategy and identify the issues and focuses to be included in relationship management strategies.
  2. Analyse the relationship between supply chain partners and effective contract management.
  3. Build and maintain good customer relationships.
  4. Analyse ethical and professional issues relating to supplier and customer relations.

Negotiate with suppliers

Author: ISS Online

US No.  252267 NQF Level  05 Credits  12 Purpose: This unit standard is intended for people who work in the buying/planning function of an organisation. They are responsible for setting the selling prices of stock for re-sale. Their negotiation could be for any reason such as price/deal negotiation, delivery, payment terms, designs etc. Persons credited with this unit standard will be capable of:

  • Describe processes & principles used when negotiating with the suppliers.
  • Plan to negotiate with the suppliers.
  • Negotiate with the suppliers.
  • Review negotiation with the supplier.
Outcomes: 
  1. Describe processes & principles used when negotiating with suppliers.
  2. Plan to negotiate with the suppliers.
  3. Negotiate with the suppliers.
  4. Review negotiation with the suppliers.

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