Purpose
This qualification develops the capacity of individuals to manage first line managers, contextualized by a focus on sustainability challenges, the need for agile responses to these challenges, and associated opportunities.
Specific Knowledge and Skills Developed Includes
- Managing first line managers in an organisational entity (may include team leaders, supervisors, junior managers, section heads and foremen) within the context of sustainability challenges
- Initiating, developing, implementing and evaluating operational strategies, projects and action plans, and where appropriate, recommending change within teams and/or the unit so as to improve the effectiveness of the unit
- Monitoring and measuring performance and applying continuous or innovative improvement interventions in the unit in order to attain its desired outcomes, including customer satisfaction, and thereby contributing towards the achievement of the objectives and vision of the entity
- Leading a team of first line managers, by capitalising on the talents of team members and promoting synergistic interaction between individuals and teams, to enhance individual, team and unit effectiveness in order to achieve the goals of the entity
- Enhancing the development of teams and team members through facilitating the acquisition of skills, coaching, providing career direction, and capitalising on diversity in the unit
- Building relationships using communication processes both vertically and horizontally within the unit, with superiors and with stakeholders across the value chain to ensure the achievement of intended outcomes
- Informing internal and external sustainability strategies, with emphasis on understanding key system drivers, recognising and responding to sustainability pressure points, and shaping and adopting a holistic world view when dealing with emergent sustainability challenges
- Applying the principles of risk, financial and knowledge management and business ethics within internal and external regulatory frameworks in order to ensure the effectiveness and sustainability of the unit
COURSE DURATION |  |
12-18 months | |
MODE OF DELIVERY |  |
Course is offered in 3 formats:
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ENTRY CRITERIA |  |
Learners should have passed the following in Grade 12 (NQF4):
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Who Should Attend
The National Certificate: Generic Management, NQF Level 5 forms part of a learning pathway of management qualifications across various sectors and industries.
- It is specifically designed to develop management competencies required by learners in any occupation, particularly those who manage first line managers.
- The qualification builds on the FETC: Generic Management and further develops the key concepts, principles and practices of management that will enable learners to lead, manage, organise and control first line managers and team leaders.
- The learners will typically be managers who have other junior managers or team leaders reporting to them.
- In smaller organisations or entities, the managers could primarily be responsible for managing the supervisors and staff within their section, division or business unit.
Outcomes
Learners who successfully qualify bring a valuable set of skills to the table, with the ability to:
- Initiate, develop, implement and evaluate operational strategies, projects and action plans so as to improve the effectiveness of the unit.
- Monitor and measure performance and apply continuous or innovative improvement interventions in the unit.
- Lead and manage a team of first line managers to enhance individual, team and unit effectiveness.
- Build relationships with superiors and with stakeholders across the value chain.
- Apply the principles of risk, financial and knowledge management and business ethics within internal and external regulatory frameworks.
- Enhance the development of teams and team members.
